Tower Records Employee Morale Declining Faster Than Prices

Dec 11th, 2006 // 9 Comments

We’ve been posting about deals at the going-out-of-business Tower Records a lot lately, but a blog post by Idolator commenter mackro made us realize that we should place a “buyer beware” warning over them. He found out that his copy of Ennio Morricone’s soundtrack to Barbablu contained an America Online CD, but trying to return the CD proved fruitless–probably because of the liquidator’s policies–and provoked an argument with a woman working the counter:

I was going to subsequently just state that I think their liquidators’ policy on not taking back defective CDs was wrongheaded, based on retail principle, whether going out of business or not. It’s not that I really needed the ten dollars, nor did I expect the employees to care what I have to say. But it’s just a bad business decision to upset wronged customers when in any business, even liquidation, as these stories can spread and cast back a bad reputation. Basic logic in Retail 101.

But I never got to state that. The girl got up and started on me… quite loudly, in front of everybody in the store.

“OK, sir, you are being VERY rude. YOU come in here and accuse us of a scheme to re-seal CDs and sell them back to customers and THEN you ask to quote us on this which is very FUCKED up. So you can just take your quotes and go to hell. And you can call your article ‘Asshole’!”

This entire half of the store pauses.

“Oh, and this is my last day, so that’s why I yelled at you.”

It’s a sucky situation on both sides–one person’s out of a job, while the other paid money for something that he could probably find outside any apartment building’s mailbox. Meanwhile, Tower Records’ former CFO was cleared to collect a hefty bonus after being paid more than $400,000 while her company marched along the path to Chapter 11. If only she could spare $10…

Superchunk – Slack Motherfucker [MP3, link expired]
Asshole [mackrotonal]

  1. Ned Raggett

    I admit stories like this make me want to double-check every CD I get from them now before I leave the store.

  2. wrong_wrong_bingo

    What a wrongheaded bitch. Anybody who’s ever worked at a record store (or wanted to, or seen High Fidelity) knows that dripping condescension is the only appropriate cliched response to a “difficult” customer.

  3. wrong_wrong_bingo

    What a wrongheaded bitch. Anybody who’s ever worked at a record store (or wanted to, or seen High Fidelity) knows that dripping condescension is the only appropriate cliched response to a “difficult” customer.

  4. noamjamski

    I’m working. But I’m not working for you!

    I shoplifted Tossing Seeds from the Carle Place Tower Records sometime in the early-mid 90′s during a questionable period of my youth!

    Sonny boy, in my day, when we stole music, we had to drive to a store and stick it in our pockets!! You kids today with your torrents and yousendit.com and your oral sex parties. I’m going to get into my stair lift and come up there and give you a paddling! *SHAKES CANE VIGOROUSLY*

  5. BlimpyMcFlah

    Hallo, as an indie snob, it is my duty to say at this juncture –

    “That would never happen to me. I only buy vinyl. MWA HAHAHHA HAHA HA HA”

    Thanks ver much, i feel better for that.

  6. kid icarus

    Um, I’m totally missing the connection between Ennio Morricone and Superchunk. Is it just me?

  7. cerulgalactus

    All you punk kids, get the hell off my lawn before I call the cops on all of you. And don’t think I don’t know where you all live – I’ll call your parents, I will. Just you wait.

  8. antistar

    There is absolutely no excuse for the worker’s attitude. I’ve been through this crap from both ends. The store I worked at liquidated a couple of years ago and it sucked. The liquidators own all the merch now, and they are scum. They treat the employees like crap and they pass it on to the customers.

  9. Miss Harvill

    Um, that kid obviously hadn’t listened to Slack Motherfucker. Or if she had she didn’t catch Mac’s drift. Because giving a shit about your job and getting all wound up about your company’s credibility is so not Slack. The kids today, they just don’t understand.

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